BECAUSE TIME IS VALUABLE.
BECAUSE TIME IS VALUABLE.
COMPANY
Our motivation to found SMART CJM came from years of experience in Customer Journey Management. From our point of view, there was not a single solution on the market that demonstrably, efficiently and scalably translates the requirements of a service-oriented journey. This includes the booking of an appointment on the Internet, the registration on arrival at the service provider with seamless subsequent call to service, and a navigation support to the counter or room. Our solution is equally suitable for a small authority or doctor's office, a small retail shop, as well as an enterprise account with hundreds of service centers.
THE MANAGEMENT TEAM
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Stefan Dylka, Krefeld
CEO
General Management, Global Business Development, Sales und Finance
Vita: Degree in electrical engineering, TU Dortmund - Germany
- Founder and Managing Partner of Smart CJM
- More than 30 years of sales and management experience, e.g. General Manager Global Account Business KYOCERA (BMW, Allianz, Volvo, etc.)
- Managing Director DACH at Qmatic
- Shareholder Redclu GmbH
![](jpg/smartcjm-unternehmen-thomas-foecking.jpg)
Thomas Föcking, Borken
CTO
Global technical Business Development, Consulting and Software Development (Redclu)
Vita: Entrepreneur, Founder of Netcallup GmbH, Bocholt (2005), acquired by Qmatic in 2015
- Founder and Managing Partner of Smart CJM
- Experienced software developer and visionary strategist with more than fifteen years of experience in customer journey management
- Founder and Managing Partner of Redclu GmbH
![](jpg/smartcjm-unternehmen-klaus-peter-grave.jpg)
Klaus-Peter Grave, Borken
CMO
Global Marketing
Vita: Business graduate, Universität GHS Essen - Germany
- Marketing Director DACH and global marketing responsibility for the healthcare sector at Qmatic
- Marketeer with strong expertise in digital B2B marketing
Your Experts
![](jpg/smartcjm-unternehmen-magdalene-rottstegge.jpg)
MAGDALENE ROTTSTEGGE
Business Development
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SVEN WOLFF
Solution Consultant
![](jpg/smartcjm-unternehmen-saskia-schreiber.jpg)
SASKIA SCHREIBER
Business Development
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BIRTE BLUM-DYLKA
Marketing Manager