SUPPORT THE DIGITALIZATION OF PUBLIC AUTHORITIES.

WITH SMART CITIZEN EXPERIENCE.

SUPPORT THE DIGITALIZATION OF PUBLIC AUTHORITIES.

WITH SMART CITIZEN EXPERIENCE.

PUBLIC AUTHORITIES

CAN YOU FIND YOUR CUSTOMER MANAGEMENT HERE?

IN THAT CASE, SMART CITIZEN EXPERIENCE IS THE PERFECT SOLUTION FOR YOU!

Smart Citizen eXperience is the modern and flexible software solution for public authorities, energy providers, or universities to optimize your customer management.

With the help of the customer and visitor management of our queue management system, you increase process efficiency and customer satisfaction significantly. And of course, we also offer the appropriate hardware solutions. Just talk to us!

Highlights

Our aim is to digitalize your work processes and simplify them so that you can devote your time to your customers again. Smart Citizen eXperience supports public authorities, energy providers, universities, i.a. in the following areas:

Efficient visitor control through online appointment booking, queue management and competence-related visits

Extensive reports as a basis for better resource planning

Comprehensive connection possibilities to specialist procedures or service portals

Accessibility BITV/WCAG2.1-conformity (BITV-EN301-549 certificate)

Flexible and anytime adaptable processes

Administration-wide use through multi-client capability

Multilanguage support

SOFTWARE MODULES

The software modules for your Smart Citizen eXperience can flexibly be chosen and combined – tailored to your needs. Our numerous modules for visitors, employees and management offer you comprehensive solutions to optimize your visitor management.

CUSTOMERS

Offer shorter waiting times and flexible appointments to your customers!

ONLINE APPOINTMENT

ONLINE APPOINTMENT

Your customers schedule appointments with you online – 24 hours a day, 7 days a week, and wherever internet is available

SELF-SERVICE TERMINALS

SELF-SERVICE TERMINALS

Your customers independently book selected services or sign up for the booked appointment

LIVE TICKET

LIVE TICKET

Your customers can draw a ticket on the go and already get in line.

MOBILE INFO

MOBILE INFO

Electronic tickets reduce waiting times and relieve your waiting area

EMPLOYEES

Relieve your employees with automatized customer management processes!

RECEPTION

RECEPTION

Prepare a personal reception for your visitors – a positive experience begins

CALL CENTRE

CALL CENTRE

Your visitors can call in to make appointments or clear issues by phone

CALL DESK

CALL DESK

According to preset priorities, visitors can be called to the desk

MANAGEMENT

Always keep track of your resources and visitor flows!

DASHBOARD & OPERATIONS

DASHBOARD & OPERATIONS

Keep track of your current visitor flow at all times

REPORTING

REPORTING

Easy analyses and evaluation of all important data.

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE

Data is the most valuable resource of the Digital Age – use your data to plan the future

ADMINISTRATION

ADMINISTRATION

Intuitive management and configuration of the entire system