SUPPORT THE DIGITALIZATION OF PUBLIC AUTHORITIES.
WITH SMART CITIZEN EXPERIENCE.
SUPPORT THE DIGITALIZATION OF PUBLIC AUTHORITIES.
WITH SMART CITIZEN EXPERIENCE.
PUBLIC AUTHORITIES
CAN YOU FIND YOUR CUSTOMER MANAGEMENT HERE?
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IN THAT CASE, SMART CITIZEN EXPERIENCE IS THE PERFECT SOLUTION FOR YOU!
Smart Citizen eXperience is the modern and flexible software solution for public authorities, energy providers, or universities to optimize your customer management.
With the help of the customer and visitor management of our queue management system, you increase process efficiency and customer satisfaction significantly. And of course, we also offer the appropriate hardware solutions. Just talk to us!
Highlights
Our aim is to digitalize your work processes and simplify them so that you can devote your time to your customers again. Smart Citizen eXperience supports public authorities, energy providers, universities, i.a. in the following areas:
Efficient visitor control through online appointment booking, queue management and competence-related visits
Extensive reports as a basis for better resource planning
Comprehensive connection possibilities to specialist procedures or service portals
Accessibility BITV/WCAG2.1-conformity (BITV-EN301-549 certificate)
Flexible and anytime adaptable processes
Administration-wide use through multi-client capability
Multilanguage support
SOFTWARE MODULES
The software modules for your Smart Citizen eXperience can flexibly be chosen and combined – tailored to your needs. Our numerous modules for visitors, employees and management offer you comprehensive solutions to optimize your visitor management.
CUSTOMERS
Offer shorter waiting times and flexible appointments to your customers!
ONLINE APPOINTMENT
Your customers schedule appointments with you online – 24 hours a day, 7 days a week, and wherever internet is available
SELF-SERVICE TERMINALS
Your customers independently book selected services or sign up for the booked appointment
LIVE TICKET
Your customers can draw a ticket on the go and already get in line.
MOBILE INFO
Electronic tickets reduce waiting times and relieve your waiting area
EMPLOYEES
Relieve your employees with automatized customer management processes!
RECEPTION
Prepare a personal reception for your visitors – a positive experience begins
CALL CENTRE
Your visitors can call in to make appointments or clear issues by phone
CALL DESK
According to preset priorities, visitors can be called to the desk
MANAGEMENT
Always keep track of your resources and visitor flows!
DASHBOARD & OPERATIONS
Keep track of your current visitor flow at all times
REPORTING
Easy analyses and evaluation of all important data.
BUSINESS INTELLIGENCE
Data is the most valuable resource of the Digital Age – use your data to plan the future
ADMINISTRATION
Intuitive management and configuration of the entire system